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How Highbaji Handles Your Personal Information

This page sets out what personal data Highbaji collects when you use our platform, how that data is stored and processed, and what rights you have over it.

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What We Collect and Why We Collect It

Highbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to fund your account. If you deposit via bKash, Nagad, or Rocket, we record transaction references to reconcile your wallet activity

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against your account balance. We do not store your full mobile wallet PIN or password; those stay with your payment provider. We also collect device and session data automatically — your IP address, browser type, and pages visited — to keep your account secure and detect
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unusual access patterns. This data is used solely for account management, fraud prevention, and improving how the platform works for you. We do not sell your personal data to third parties. Retention periods vary by data type: transaction records are kept as long as required by
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applicable financial regulations, while session logs are typically held for a shorter period. Your use of the platform from Bangladesh or any other location is subject to the laws and eligible-region requirements that apply to you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is handled, want to request a copy of what we hold, or need to report a concern, our support team can help. You can reach us through the channels below. We aim to acknowledge data-related requests within a reasonable timeframe and will follow up through the contact method you used.

Team online

Live Chat

Start a chat from any page on Highbaji. Available during platform operating hours for account and data queries.

Email Support

Send your data request or privacy concern to our support address. Include your registered contact detail so we can verify your account.

Account Help Centre

Log in to your account and navigate to the Help section for self-service options including data access requests and communication preferences.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We use industry-standard measures to keep your information safe from the moment you register. Here is how those measures work in practice across the key areas of our platform.

Account Security

Your account is protected with password hashing and OTP verification on login. We flag access from unrecognised devices and prompt a re-verification step before any session continues.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request deletion of non-mandatory data by contacting support.

Third-Party Processors

Payment processors like the networks behind bKash, Nagad, and Rocket handle transaction data under their own privacy terms. We share only what is needed to complete your deposit or withdrawal.

Common Questions About Your Privacy

Here are the questions we hear most often about how your personal data is managed on Highbaji.

We collect your name, contact details, and the information needed to verify your account. If you use bKash, Nagad, or Rocket, we also record transaction references linked to your deposits and withdrawals.

Yes. Contact our support team via live chat or email with your account details. We will verify your identity and send you the data we hold in a readable format within a reasonable timeframe.

Send a deletion request through email or the Help Centre in your account. We will remove non-mandatory data promptly. Certain transaction records must be kept for the period required by applicable financial regulations.

We do not sell your data. We share limited information with payment processors such as the networks behind bKash, Nagad, and Rocket solely to process your transactions. Each processor operates under its own privacy terms.

We use session cookies to maintain your login and analytics cookies to understand page performance. You can adjust or block cookies through your browser settings without losing access to your account.

Reach out to our support team via live chat on Highbaji or by email. State your concern clearly and include your registered contact detail. We will investigate and respond through the same channel.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How Highbaji Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Data Handling, Cookies, and Account Security

Account Security

Cookies and Tracking

Data Retention

Third-Party Processors

Common Questions About Your Privacy

01 What personal data does Highbaji collect when I register?

02 Can I request a copy of the data Highbaji holds about me?

03 How do I ask Highbaji to delete my account data?

04 Does Highbaji share my data with third parties?

05 How does Highbaji use cookies on its platform?

06 Who do I contact if I think my data has been mishandled?

Privacy Policy

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